Return & Refund Policy

At FRIZO, we strive to deliver fresh, high-quality products that our customers can trust and enjoy. Since our items are food-based and perishable, we follow a transparent and fair return & refund process.

1. Returns

Because our products are perishable, we do not accept returns once an order has been delivered.

However, if you receive a product that is:

• Damaged

• Incorrect

• Spoiled

• Leaking or improperly sealed

Please contact us within 24 hours of delivery, and we will assist you with a replacement or refund.

2. Refunds

Refunds are approved under the following conditions:

• The product received is damaged or defective.

• The product received is not what you ordered.

• The product is spoiled or compromised on arrival.

To request a refund, please provide:

• Order ID

• Product photos/videos showing the issue

• Description of the problem

• Proof of purchase

Once verified, refunds will be processed within 3–7 business days to your original payment method.

3. Cancellations

Before Shipping

You may cancel your order within 2 hours of placing it.
Cancellation after this time may not be possible as processing begins immediately.

After Shipping

Orders that have already been shipped cannot be canceled.

4. Replacement Policy

If you receive a damaged or incorrect item, we may offer a free replacement instead of a refund, based on availability.

5. Non-Refundable Situations

Refunds will not be issued if:

• The complaint is made after 24 hours of delivery.

• The product was opened, consumed, or tampered with.

• The issue arises from incorrect storage by the customer.

• The reason for refund is based on personal taste/preferences.

6. Contact Us

For refund or replacement requests, please reach out to us at:

Email: info@frizo.co.in
Phone: +91 78747 03032
Address: Vadodara-Halol Highway

Our support team will respond as quickly as possible.